FAQs

Ordering & Payment

1. What payment methods do you accept?

We accept all major payment providers and cards – PayPal, American Express, Mastercard,  VISA, Apple Pay, Google Pay,  Shop Pay, Union Pay.

 

 

2. Do you offer any discounts or coupons?

Yes! At Catherine Martin, we frequently offer promotions and discounts. Enjoy a 15% discount by signing up for our newsletter and placing your first order. Use Code: OFF15 at checkout. Or just place your first order with our store and get 10% off your first order. Use Code: FIRST10. Please note, only one promotional discount can be applied per order for new customers.

Keep an eye on our website for the latest promotions, or sign up for our newsletter or follow us on social media to stay updated on our newest deals.

3. Can I change or cancel my order once it's placed?

We understand that circumstances change. While we strive to process orders swiftly to ensure prompt delivery, modifications or cancellations may not always be possible. However, if you contact us as soon as possible after placing your order, we will do our utmost to accommodate your request.

4. Is my online order secure?

Your security is our top priority. We utilize industry-standard encryption technology to safeguard your personal information and payment details. This ensures a safe and secure shopping experience for all our customers.

 

Shipping & Delivery

1. How long will it take to receive my order?

Delivery times can vary depending on your location and chosen shipping method. We offer standard shipping option within Australia. Your order will typically arrive within 1-2 weeks after your order is shipped. More information about shipping, shipping costs and delivery date can be found on our Shipping page.

2. Do you offer free shipping?

Yes, we offer Free Domestic Standard Shipping for all orders within Australia. 

3. Where do you ship to?

At this time, we ship our stylish pieces exclusively within Australia.

4. Can I track my order?

Absolutely! We'll keep you informed every step of the way. You'll receive a confirmation email with tracking information once your order ships. This allows you to conveniently track your package and anticipate its arrival.

 

Returns & Exchanges

1. What is your return policy?

 For your convenience, Catherine Martin offers flexible 14-days Exchange & Return Policy if you wish to return your order for some reason. Return item must meet our exchange & return conditions such as item must be unworn, unwashed, with tags attached, and in original packaging.

2. How do I return or exchange an item?

We have a dedicated Exchange & Return page on our website with clear instructions. This page provides clear instructions on initiating a return or exchange. The process is quick and easy, allowing you to return or exchange your items hassle-free.

3. Who pays for return shipping?

  • Free Returns: We offer free return shipping and a full refund for incorrect, damaged, or faulty orders.
  • Customer-Initiated Returns: If you're returning an item for reasons other than an error on our part (e.g., change of mind), you are responsible for return shipping costs. In this case, we will issue a non-expiring store credit. 

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    Products & Sizing

    1. Do you offer a size guide?

    Yes, we have a size guide available on each product page to help you choose the best fit. Please refer to specific product brand’s sizing for better guidance and fitting.

    2. What if an item I want is out of stock?

    Please email our support team at support@catherinemartins.com with your notification request information (e.g. item(s) you wish to be notified when they are back in stock…). We will contact you when the out-of-stock item that you are interested in is back in store.

     

    General

    1. Do you have a physical store?

    Catherine Martin currently offer products via our online store only. Please visit our website at https://catherinemartins.com/ and check out latest collections.

    2. How can I contact customer service?

    Your feedbacks are valuable to us. Please write to us at You can contact us by email at support@catherinematins.com if you have any questions regarding our products or services.

     

    Found what you were looking for? Great! If not, our friendly customer service team is here to help. Just contact us at support@catherinematins.com and we'll do our best to answer your inquiry.

    Want to stay updated on new collections and promotions? Visit our Store now or subscribe to our newsletter!

     

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